At Cats & Dogs, we strive to provide a seamless and efficient shopping experience for you and your pets. Below you will find detailed information about our shipping and handling policies.

Shipping Information

Processing Time:

• Orders are typically processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates:

• Standard Shipping: $5.99 (Free on orders over $50)
• Expedited Shipping: $14.99
• International Shipping: Rates vary by destination and will be calculated at checkout.

Delivery Times:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 1-3 business days
• International Shipping: 7-21 business days, depending on the destination

Handling

Order Confirmation:

• Once your order is placed, you will receive an order confirmation email with details of your purchase.
• When your order is shipped, you will receive a shipping confirmation email with tracking information.

Packaging:

• We take great care to package your items securely to ensure they arrive in perfect condition.
• Eco-friendly materials are used whenever possible to minimize our environmental impact.

International Shipping

Customs and Duties:

• International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
• These charges vary by country and are not included in the shipping costs.

Delivery Delays:

• Customs processing may cause delays beyond our control. Please allow additional time for your order to arrive.

Shipping Issues

Lost or Stolen Packages:

• If your package is lost or stolen, please contact our customer service team at info@catsntails.com
• We will work with you and the carrier to resolve the issue as quickly as possible.

Damaged Items:

• If your order arrives damaged, please take photos of the damage and contact us immediately.
• We will arrange for a replacement or refund based on your preference.

Contact Us

For any questions or concerns regarding shipping and handling, please feel free to reach out to our customer service team at info@catsntails.com We are here to help!

Thank you for choosing Cats & Dogs. We appreciate your business and look forward to serving you and your pets.